The Federal Participation Act (BTHG) has been designed to improve the living conditions of people with disabilities. The isolated solutions that are limited to agglomerations will need to build up further capacity and new services will have to be built up to comply with this directive.
The management of telephone hotlines in the social sector is not comparable to the requirements of typical call centers of commercial providers. The provision of highly qualified personnel and the often long service hours, even outside the usual shop opening hours, on weekends and public holidays, require a completely different approach to ensuring a continuous telephone hotline.
Often, 20-50 employees split up the office hours and not infrequently the so-called training leader fee plays an essential role in rewarding qualified personnel. In addition, statistically meaningful statistical evaluations must be submitted to the institution or the public sector on a regular basis.
“We have developed our software solution OnCall-IT specifically for crisis services, serial numbers and telephone hotlines of social services, in order to ensure a smooth securing of telephone hotline readiness for all administrative participants,” says Peter Kuipers, Managing Director of Peloton IT GmbH. “Service assignments, service transfers, service logs, billing statements, statistical evaluations – all this is done by OnCall-IT – from now on you will only focus on your actual focus, the rest will be done by OnCall-IT for you.”
Since OnCall-IT works online and with any standard web browser and runs on standard PCs, laptops, tablets or smartphones, no installation work is necessary.
Highest security guidelines, data encryption and a TÜV-certified hoster in Germany as well as ongoing data backups ensure the smooth 24/7 use of the system.
Customized solutions
As a web one-stop agency, Peloton Informationstechnologie GmbH offers tailor-made software solutions in addition to the industry software OnCall-IT. Wherever naturally grown organizational and process structures are hindered by the use of standard software, it makes sense to program individual systematics and thus to optimize processes. The software should not stand in the way, it should offer a significant added value.
Consocial 2019 in Nuremberg
As an exhibitor at the Consozial 2019 in Nuremberg you will find us in the Innovation Park (Hall 3A / 3A-516.10). We are happy to introduce you to our services around our industry software OnCall-IT or discuss individual system requirements with you.